Shipping & Returns
Sending a thoughtful gift should feel simple. Here's how shipping, returns and refunds work for Alva Fern gift boxes.
We're here to help your gift reach the right place and to make things right if there's a problem with your order.
Shipping
- Alva Fern gift-box prices include standard Australia-wide delivery.
- In-stock orders are normally dispatched within 2–3 business days.
- Delivery time after dispatch varies depending on the destination and carrier.
- You'll receive tracking information once your order has been dispatched.
Gift Deliveries & Addresses
- Gift boxes can be sent directly to the recipient. Simply enter their delivery address at checkout.
- If you need to change an address, please contact us as soon as possible. Once an order has been dispatched, address changes cannot be guaranteed.
Delayed, Lost or Damaged Deliveries
- If your parcel appears delayed or lost, please contact us and we'll investigate the delivery with the carrier.
- If an order or item arrives damaged, please contact us with your order details and photographs of the damaged item and packaging.
Cancellations & Change of Mind
- You may cancel or change an order before dispatch by contacting us.
- Once an order has been dispatched, we don't offer refunds or returns simply for change of mind. This does not affect your rights under Australian Consumer Law.
Faulty, Damaged or Incorrect Goods
If your order or an item is faulty, damaged or incorrect, please email us at info@alvafern.com.au with your order details and, where relevant, photographs of the item and packaging so we can assess the issue.
Your rights under Australian Consumer Law depend on the nature of the problem. For a major failure, you may choose a refund or replacement. For a minor problem, we may offer a repair within a reasonable time; if it cannot be resolved, other remedies may apply.
If the exact replacement item is unavailable, we'll contact you to discuss an appropriate solution rather than substitute another product without asking.
Returns
Please contact us at info@alvafern.com.au before returning anything.
Where a return is required in connection with an eligible Australian Consumer Law remedy, we'll provide appropriate return instructions.
Refunds
Approved refunds are returned to the original payment method. The time it takes for the funds to appear may depend on your bank or payment provider.
Your Rights Under Australian Consumer Law
Nothing in this policy limits or excludes your rights under Australian Consumer Law. If goods do not meet consumer guarantees, the available remedy depends on the circumstances, as described above.
Need Help?
Questions about delivery, returns or your order? Email us at info@alvafern.com.au and we'll be glad to help.