Shipping & Returns
We want your experience with us to be simple and stress-free. Here's everything you need to know about shipping and returns.
At Alva Fern, we want your experience with us to be simple and stress-free. Here's everything you need to know about how we ship your goodies and what to do if something goes wrong.
Shipping
- We ship our subscription boxes and products straight to your door every month.
- Delivery times may vary depending on where you live, but we'll always do our best to get your box to you as quickly as possible.
- Once your order leaves us, you'll receive tracking details so you can follow its journey.
Refunds
- Our refund policy applies for 3 days after our monthly cut-off date (14th of the month).
- After this period, we can't offer a refund.
- Refunds are not available for change of mind on boxes or mailers.
- Please don't send individual products back to the manufacturer — we'll handle it for you if needed.
How refunds work:
- 1Contact us within the 3-day window at info@alvafern.com.au.
- 2We'll confirm if your request has been approved.
- 3If approved, your refund will be processed back to your original payment method. Please allow a few business days for it to appear in your account.
Haven't received your refund yet?
If it's taking longer than expected:
- 1Check your bank account again.
- 2Contact your credit card provider (sometimes they're a little slow).
- 3Get in touch with your bank.
If you've tried all of the above and still don't see your refund, email us at info@alvafern.com.au and we'll help.
Exchanges
We only replace items if they arrive damaged or defective.
To request an exchange:
Send us an email with your order details and a photo of the item.
If the exact product isn't available, we'll either:
- Send a similar replacement, or
- Refund the cost of the item.
Note: Customers cover the cost of returning the item to us.
Returning Damaged Products
- Please contact us first at info@alvafern.com.au before sending anything back.
- Return shipping costs are your responsibility.
- We recommend using a trackable shipping service or adding insurance — we can't guarantee that we'll receive items sent back without tracking.
Your Rights Under Australian Consumer Law
Nothing in this policy affects your rights under the Australian Consumer Law (ACL). If a product is faulty, unsafe, or not as described, you're entitled to a repair, replacement, or refund.
Need Help?
We're here to help with any shipping, refund, or exchange questions. Just email us and we'll get back to you quickly.