Frequently Asked Questions
Everything you need to know about Alva Fern subscription boxes, from how our service works to policies and pricing.
+How do your subscriptions work?
When you sign up, you're agreeing to receive one of our subscription boxes (monthly, 3-monthly, 6-monthly, or 12-monthly). You'll be charged automatically at the interval you've chosen.
+Do subscriptions automatically renew?
Yes. All subscriptions automatically renew at the standard rate once your chosen plan ends.
Discounts or promo codes only apply to the first term, not renewals.
+Can I cancel anytime?
Month-to-month plans: Yes, you can cancel anytime, but you need to do it before your renewal date.
• 6-month and 12-month plans: These are commitment plans. You must stay for the full term before cancelling.
+How do I cancel my subscription?
You can cancel through your online account. We don't cancel on your behalf—it's your responsibility. Make sure to cancel at least 24 hours before your renewal date to avoid being charged for the next box.
+What if I cancel before my plan ends?
• If you're on a month-to-month plan, no problem—just cancel before your next renewal.
• If you're on a 6 or 12-month plan, you'll still be charged for the remaining boxes.
If you got an introductory discount and cancel early, that discount may be reversed, and you'll be charged the standard box price for any boxes you already received.
+Do you offer free trials?
No. Unless clearly advertised, we don't offer free trials.
+What currency are prices in?
All prices are in Australian Dollars (AUD).
+What if something in my box is faulty?
All items come with their manufacturer's warranty. If something arrives damaged or faulty, contact us and we'll help you follow the correct process.
+What if I forget to cancel?
If you don't cancel before your renewal date, you'll be charged for that next box. Refunds aren't provided for missed cancellations.
+If I purchase a one-off box, can I choose which one?
No. When you purchase a one-off box, you'll receive the current box or an older box, depending on stock. Each one-off box is subject to stock availability.
+Can I use your photos, branding, or content?
No, sorry! All of our content—logos, photos, text, designs—is owned by Alva Fern Pty Ltd.
Please don't use or copy it without our permission.
+Do you ever change your Terms & Conditions?
Yes, from time to time. Updates take effect as soon as they're published on our website, so it's a good idea to check back occasionally.
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